We've made some changes to the Collection Servers (CS) which seems to be making a big difference. We've migrated them to a new network (the old net had many issues, as discussed in previous posts) and recently made some configuration tweaks. The two new CS's (22.214.171.124 and 126.96.36.199) seem to be doing reasonably well right now.
Hopefully, this will help donors get WUs in faster and allow the FAH team some leeway when a server goes down, knowing the CS is there as a backup. We'll continue to monitor the CS issue, since this is such a critical part of FAH.